We want the best for our clients, families, and caregivers. We help seniors live well and thrive at home by finding and training caregivers with the heart and professionalism for great care. That’s why we work with Home Care Pulse.
We hold ourselves accountable and we have very high standards for our caregivers and staff. But we also recognize what an asset unbiased reporting from a third party is. Having an honest assessment of how we are doing as a company every month helps us get a better picture where we are thriving and where we can improve.
Home Care Pulse: Quality Management for Home Care Services
Home Care Pulse is an independent satisfaction research firm that partners with home care agencies. Their main focus is to help companies like Aware provide the best quality of care possible.
Agencies pay a monthly fee that scales depending on the number of clients/caregivers the company serves/employs. Clients and caregivers take surveys on a monthly basis to gauge their level of satisfaction.We do our best to make sure clients and their families are satisfied with their level of care. But even with consistent RN visits, reassessments, and staff phone calls, the client may have additional wants or needs left unaddressed or may request changes.
The Importance of Caregiver Satisfaction
High turnover and a scarcity of qualified, professional caregivers can spell disaster for an agency if they are unable to fulfill the needs of their clients.
Replacing caregivers isn’t just a matter of screening applications and scheduling shifts, either. Finding a quality professional caregiver means investing time and money into recruiting and shifting focus away from training active caregivers on staff.
It’s difficult to make an employee feel valued unless they feel they’re heard and understood. When caregivers are happier, the client and their families are happier, too.
Satisfaction Ratings – Reports for Home Care Businesses
Home Care Pulse gathers data conducted from surveys each month and creates individual reports. We make improvements based on the feedback. We also receive constructive feedback on issues that some might otherwise feel uncomfortable with sharing with us directly.
Aware Senior Care – Best of Home Care Award Wins 2017-2020
Why Should These Achievements Mean Something to You?
I have a tendency to shy away from people who like to call attention to themselves and their accomplishments. Here at Aware one of our mantras is action. Do what you believe in, do a great job and everything will take care of itself.
Be the Home Care Agency Families are Searching For
This is what families usually list as their top goals in choosing the right home care agency – loving and great quality care services delivered by loving, caring and professional caregivers consistently done well.