Frequently Asked Questions

Answers to Frequently Asked Home Care Questions

Click on any of the home care questions to view the answer. Contact us online or call us at (919) 436-1871 with any additional questions.

Aware Senior Care was lovingly founded in 2014 by community members, Tim and Gina Murray, who moved to Cary from Yorktown, New York in 1992. After providing care and arranging home care services for their own parents, they felt deeply disappointed by the quality of services they experienced and personally called to start their own home care agency to offer exceptional care to the community. As a registered nurse with, at that time 27 years of experience in gerontology, Gina created a program to provide the highest level of excellence in caregiving. As a software engineer, business leader, and former U.S. Naval Submarine Officer, Tim created the operational framework for what is today the most awarded and positively reviewed home care provider in the Triangle area by both clients and caregivers alike. 

Tim and Gina’s groundbreaking and foundational work continues to guide our services today under the extraordinary leadership of our management team supported by our national parent company, Home Care Assistance. As part of the Home Care Assistance family, we believe in offering concierge-level services and care management to each client served, and in changing lives, one client at a time. We achieve this by attracting and retaining the most innovative, creative, compassionate and committed caregivers and by putting them first in our culture of care.

Yes. All of our caregivers are bonded and insured.

Yes. All caregivers are experienced and receive training. We interview every applicant thoroughly, and conduct drug screenings and state/national background checks.

Yes. Call our office with any changes; we want to make the schedule work for the client and family. We also make periodic reassessments to determine whether the level of care is appropriate.

Yes. Aware Senior Care provides access to an on-call supervisor at all times.

Yes. Caregivers drive to doctors’ appointments, senior centers, and more. If driving your vehicle, there is no extra charge. A standard per-mile rate applies if using the caregiver’s vehicle.

As we care for families in Cary, Raleigh and Apex, we thought it would be helpful to share some of the compelling stories that demonstrate how home care services have made such a profound difference in our clients’ lives. We will continue to highlight cases where we have cared for families with complex diseases and chronic illnesses such as Parkinson’s, Alzheimer’s, multiple sclerosis, and more.

Aware Senior Care has a service agreement that must be signed prior to beginning services. This agreement can be cancelled, for any reason, with two weeks’ advance written notice.

Yes. Each member of our team must submit to pre-employment drug testing.

Yes. We perform extensive background investigations using an industry leading background investigation solution from Checkr (of ClearCare software). When we screen our caregivers, the background investigation checks the following:

  • SSN Trace
  • Criminal County Search (7-Year Address History)
  • Multi-State Instant Criminal Check
  • OIG/GSA/FDA Debarment Search
  • Nationwide Sex Offender Registry Check
  • DMV Driving Records

No. We currently only take checks or E-checks.

All caregivers receive training in providing personal care, proper body mechanics, safety, handling emergencies, and maintaining a clean environment, as well as specialized training to meet the needs of memory impaired seniors. Each caregiver completes our Certified Companion Aide course. Our registered nurse conducts supervisory visits with each caregiver to assure their services are the finest quality. We also offer ongoing education and professional development opportunities to all our caregivers throughout the year.

Talk to us now – Call us at (919) 436-1871. We will listen and help. It may turn out one of our circle of support members is more appropriate to help you than Aware Senior Care. We will happily provide you with a referral and contact information if this is the case.

One of the first questions asked by families is, “What kind of people do you hire as caregivers and how do you screen them?” Aware Senior Care seeks to employ professional, reliable and friendly caregivers. One of our top goals is to take excellent care of our caregivers. The love and respect we show our caregivers is then shared with clients and their families. See About Our Caregivers to learn more.

Clients are invoiced bi-weekly.

Generally, within 48 hours (and the same day if necessary). We try to be as responsive as possible and, since we attempt to match the caregiver’s personality with the client, the more notice, the better.

In many cases it’s not you who needs convincing about the need for home care, but a loved one. The typical response when asking a loved one if he/she could use some help in the home is, “I’m fine.” Learn more about how to discuss a home care need with a resistant loved one here.

No. All of our caregivers are employees of Aware Senior Care.

At first glance, it can be cheaper to hire an independent caregiver from an ad or employment agency. There are many good, independently contracted caregivers; however, there are risks and hidden expenses involved. A bonded caregiver must be considered should any valuables go missing. Insurance is also crucial, as you would be liable for any caregiver injuries in the home. You may also be responsible for payroll taxes and unemployment benefits. If your caregiver is unable to work, you will be responsible for finding a replacement. Additionally, there is no guarantee the independently contracted caregiver is trained to provide professional, trustworthy service for your loved one.

Caring for a loved one at home can require the help of a number of service providers that are experts in their fields. Visit our Circle of Support to learn about great people and businesses that can help, including: home health, home renovation, veterans’ assistance, elder law and trusts, estate sales, and many more.

Yes. Aware Senior Care provides services in nursing homes, hospitals, rehabilitation centers, assisted living facilities and other settings.

We provide a wide range of home care services including companion care, personal care and medication management. Learn more from our Services page.

Through our own experiences in reviewing home care agencies AND after working with hundreds of families, we’ve assembled a solid set of questions you can use to evaluate home care agencies. What we really enjoy during conversations with families is when a family member or potential client speaking with us about home care says, “Let me tell you what is important to me.” This allows us to cut right to the chase and discuss how we can meet the needs and requirements of our potential client and his or her family. We highly recommend using these questions as a starting point in your discussion with a potential home care agency. If they don’t have an immediate answer for one of your questions, how quickly is the follow-up?

No. Once your rate is determined, it is always the same regardless of when service is delivered. The only exceptions are major holidays.

Our highly trained caregivers and the quality of our care set us apart from all other home care agencies in the Triangle. We are committed to providing the best service possible and we hold ourselves accountable for this. Quality is so important to us that we have a care guarantee. If, in the unlikely event you are not fully satisfied with our services, we will work to make it right, referring you to a service we feel would be the best for you. This is our guarantee – personal, quality caregiving. Learn more about our differences.

Because all services and schedules are tailored to the needs of the client, the cost of service for each client is determined at the initial assessment meeting when we meet with the client and/or client’s family to determine the appropriate level of care. There is no charge for the assessment. In general, rates are hourly or per-shift for overnight and 24-hour live-in shifts.

Cary, Raleigh and parts of Apex in Wake County, North Carolina.

See our Services page for a listing of home care services we provide.

The Aware Senior Care nurse will interview the client and family members, if present, to determine if our agency can help the senior to live well at home. We will collect medical information as well as information about how you like things done and any typical routines. Questions may include: “Are you able to bathe and dress yourself without help?”; “Are you able to attend your favorite activities independently?”; “Have there been recent falls?” During this time, we will also offer to complete a Falls Prevention Home Safety Checklist if you would like this done.

Live-in is an option for clients who want the security of having someone in the home at all times. A live-in companion works directly with the client 8 to 10 hours per day, has leisure time (but remains in the residence), and sleeps at night. Typically, the live-in rate is less than hourly around-the-clock care.

Aware Senior Care makes every effort to send the caregiver with whom you are familiar. If the regular caregiver is unable to work a scheduled shift, we provide a suitable substitute. Naturally, we will inform you of any changes in advance. Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver as long as the client is satisfied. Developing rapport and trust with your caregiver is a vital component to a successful home care experience. In short, we want to avoid a “revolving door” of caregivers. In the case of 24-hour, live-in care, there may be up to three caregivers, as we try not to schedule more than two consecutive shifts. For your protection, our caregivers must be fresh, rested and healthy.

In most cases, long-term care insurance does reimburse for services. We are happy to help determine eligibility requirements for your insurance company. For former US service personnel, the Veterans Administration offers the “Aid & Attendance” pension home care benefit.

Yes. A registered nurse from Aware Senior Care will conduct a free initial needs assessment at a time that is convenient for you.

If you have additional questions, or want to schedule an in-home assessment to learn more about how we can help your loved one thrive in the comfort of home with professional home nursing in Raleigh, NC and the surrounding area, contact us today at (919) 436-1871.