Frequently Asked Questions
- Are you a local or a national company?
- Are your caregivers bonded?
- Are your caregivers experienced?
- Can I change my services or schedule after I sign the service agreement?
- Can I reach a supervisor at any time?
- Can your caregivers provide transportation?
- Case Studies
- Do I need to sign a contract?
- Do you perform a drug test?
- Do you perform Background Investigations?
- Do you take credit card (AMEX, MasterCard and VISA) as a form of payment?
- Do your caregivers receive specialized training?
- Don’t know where to start?
- Employment – About Our Caregivers
- How is billing handled?
- How quickly can services be provided?
- How to talk to your loved one about needing home care?
- Is Aware Senior Care a registry/referral service?
- Isn’t it cheaper to hire someone through an ad or employment agency?
- It Takes a Village – Our Circle of Support
- May I receive your services in other settings besides my home?
- Our Services
- Questions to ask your potential Home Care Agency
- Reviews and Video
- Self-Assess and Score Your Ability to Live Well at Home
- Service Inquiry
- Some companies have quoted a low base rate, then add charges for weekend coverage, services after 5pm, or blocks less than 8 hours. Do you do this?
- Supporting information on how we deliver exceptional care
- There are many providers of in-home senior care, so what makes you different?
- What are the costs for your services?
- What areas do you serve?
- What caregiver services do you provide?
- What happens during an assessment?
- Why would I want to consider a live-in situation it for my parents?
- Will I always have the same caregiver?
- Will my Long Term Care Insurance cover your services?
- Will someone from your company come to my home to conduct an initial assessment?
Are you a local or a national company?
Aware Senior Care is a veteran-owned small business locally owned and operated in Cary, NC. Gina and Tim Murray co-own the business. Gina is an RN and has spent more than 30 years in the field of gerontology. Tim had a long career in software technology. Challenged with caring for their own parents led them to start Aware Senior Care.
Are your caregivers bonded?
Are your caregivers experienced?
Yes. All caregivers are experienced and receive training. We interview every applicant thoroughly, and conduct drug screenings and state/national background checks.
Can I change my services or schedule after I sign the service agreement?
Yes. Call our office with any changes; we want to make the schedule work for the client and family. We also make periodic reassessments to determine whether the level of care is appropriate.
Can I reach a supervisor at any time?
Yes. Aware Senior Care provides access to an on-call supervisor at all times.
Can your caregivers provide transportation?
Yes. Caregivers drive to doctors’ appointments, senior centers, etc. If driving your vehicle, there is no extra charge. A standard per-mileage rate applies if using the caregiver’s vehicle.
As we care for families in Cary, Raleigh and Apex we thought it would be helpful to tell some of the compelling stories of how a little home care have made such a difference in our client’s lives. We will continue to highlight cases where we have cared for families with complex diseases and chronic illnesses such as Parkinson’s, Alzheimers, Multiple Sclerosis etc.
Do I need to sign a contract?
Aware Senior Care has a service agreement that must be signed prior to beginning services. This agreement can be cancelled, for any reason, with two weeks advanced days’ written notice.
Do you perform a drug test?
Do you perform Background Investigations?
Yes. We perform extensive background investigations using an Industry leading background investigation solution from Checkr (of ClearCare software). When we screen our caregivers the background investigation checks the following:
- SSN Trace
- Criminal County Search (7-Year Address History)
- Multi-State Instant Criminal Check
- OIG/GSA/FDA Debarment Search
- Nationwide Sex Offender Registry Check
- DMV Driving Records
Do you take credit card (AMEX, MasterCard and VISA) as a form of payment?
No. We currently only take check or E-check.
Do your caregivers receive specialized training?
All caregivers receive training in providing personal care, proper body mechanics, safety, handling emergencies, maintaining a clean environment and the special needs of memory impaired seniors. Each caregiver completes our Certified Companion Aide course. Our registered nurse conducts supervisory visits with each caregiver to assure their services are the finest quality. We also offer an on-going education to all our caregivers throughout the year.
Don’t know where to start?
Talk to us now – Call us at (919) 436-1871. We will listen and help. It may turn out one of our members of our circle of support is more appropriate to help you then Aware. We will give you contacts to follow-up with.
Employment – About Our Caregivers
One of the first questions asked by families is “What kind of people do you hire as a caregiver and how do you screen them”? Aware Senior Care seeks to employ professional, reliable and friendly caregivers. This section highlights the values Aware Senior Care shares with our caregivers. One of our top goals as a home care agency is to take the best care of our caregivers. The love and respect we share with our caregivers then in turn shared with the families our caregivers provide support to.
How is billing handled?
Clients are invoiced bi-weekly.
How quickly can services be provided?
Generally, within a 48 hours (and the same day if necessary). We try to be as responsive as possible and, since we attempt to match the caregiver’s personality with the client, the more notice, the better.
How to talk to your loved one about needing home care?
In many cases it’s not you that needs convincing about the need for home care but it’s a loved one. The typical response when asked if a loved one can use some help in the home is “I’m fine”. You’re probably frustrated on how to discuss the topic. We can help. The best approach is to utilize professional resources in home care. This section of the site suggests how to discuss home care including seeking our assistance in the conversation with your loved one.
Is Aware Senior Care a registry/referral service?
No. All caregivers are employees of Aware Senior Care.
Isn’t it cheaper to hire someone through an ad or employment agency?
It can be cheaper to hire an independent caregiver from an ad or employment agency. There are many good, independent caregivers; however, there are risks. A bonded caregiver must be considered should any valuables go missing. Insurance is also crucial, as you would be liable for any caregiver injuries in the home. You may also be responsible for payroll taxes and unemployment benefits. If your caregiver is unable to work, you will be responsible for finding a replacement. There is no guarantee the discount caregiver is trained to provide professional, trustworthy service for your loved one.
It Takes a Village – Our Circle of Support
Gina and I have learned caring for a loved one at home by themselves can require the help of a number of service providers that are experts in their fields. Visit our Circle of Support to learn about great people and companies that can help from home health, home renovation, veteran’s assistance, elder law and trusts, estate sales, etc.
May I receive your services in other settings besides my home?
Yes. Aware Senior Care provides services in nursing homes, hospitals, rehabilitation centers, assisted living facilities and other settings.
Learn about the various home care services we can provide: companion care, personal care and medication management. This will help you with questions about what services we can provide in the home.
Questions to ask your potential Home Care Agency
Through our own experiences in reviewing home care agencies AND after two years of working with families, we’ve assembled a solid set of questions you can use to evaluate home care agencies. What we really enjoy during conversations with families is when a family member or potential client talking to us about home care says “Let me tell you what is important to me”. We just enjoy this so much because it allows us to cut right to the chase and discuss how we can meet the requirements of our potential family. We highly recommend you discuss this directly with the home care agency and gauge both how they answer and in the case they don’t have an immediate answer, how rapidly is the follow up?
- How will you work with us to develop a consistent caregiving schedule with consistent caregivers?
- We really want reliable caregivers. What do you do to screen and train caregivers?
- When a new caregiver is assigned, do you introduce this new caregiver to us before he or she starts?
- Do you randomly drug test your caregivers?
- Do you guarantee your home care services?
- How much and how do you charge for your services? Can you provide for both short term and long term visits? Do you provide live-in services?
- Are you rated by an outside professional home care rating service?
- Can you provide us with at least four family references?
- Are assessments only done by registered nurses?
- Can you provide four medical (MD) references for your nurses?
- Do the owners of the agency have a long history in the geriatric care industry?
- Can I speak directly to the owners of the agency?
Reviews and Video
Aware Senior Care surveys all of our clients during the course of our care. With the permission of our clients we post testimonials/reviews. We’ve also provided testimonials from medical professionals that have worked with us and refer clients to Aware. Finally, we’ve included video that tells the personal story of Aware Senior Care. We describe our journey in starting Aware, along with testimonials from clients, doctors and caregivers. Review what clients, caregivers and our circle of support say about Aware.
Self-Assess and Score Your Ability to Live Well at Home
We’ve provided an on-line assessment scoring activities of daily living (ADLs) in the home. Going through this worksheet will not only help identify ADLs a person may need help with, but also help them arrive to a decision they need help, which in the end is the toughest decision to make – accepting help in the home. At your request this information will be evaluated by an Aware Senior Care registered nurse as part of a formal in-home assessment for home care.
If you are comfortable with the information we’re provided so far, schedule an in-home, no cost and no obligation service inquiry on-line. We will contact you upon receipt of this on-line request and if appropriate and desired on your part, meet clients and their families in the home where care will be provided. Note that care can be provided in a residential home or in a facility (Independent Living, Continuous Care Retirement Communities, Assisted Living and Skilled Nursing to name a few).
Some companies have quoted a low base rate, then add charges for weekend coverage, services after 5pm, or blocks less than 8 hours. Do you do this?
No. Once your rate is determined, it is always the same regardless of when service is delivered. The only exceptions are major holidays.
Supporting information on how we deliver exceptional care
The following sections of our web site tell the story and provide supporting information about our mission of providing very personal and exceptional home care complete with reviews, videos and testimonials.
There are many providers of in-home senior care, so what makes you different?
Our highly trained caregivers and the quality of our care make us like no other agency. We are committed to providing the best service possible and we hold ourselves accountable for this. Quality is so important to us that we have a care guarantee. If, in the unlikely event you are not fully satisfied with our services, we will work to make it right, referring you to a service we feel would be the best for you. This is our guarantee – personal, quality caregiving. We also provide educational information, and our caregivers are trained in the area of memory loss.
What are the costs for your services?
Because all services and schedules are tailored to the needs of the client, the cost of service for each client is determined at the initial assessment meeting, when we meet with the client and/or client’s family to determine the appropriate level of care. There is no charge for the assessment. In general, rates are hourly, or per-shift for overnight and 24-hour live-in shifts.
What areas do you serve?
Cary, Raleigh and parts of Apex in Wake County, North Carolina.
What caregiver services do you provide?
Aware Senior Care provides:
- Companion Care
- Light Housekeeping
- Cleaning kitchen
- Organizing closets
- Changing linens
- Light laundry
- Light ironing
- Preparing meals, cooking together
- Reading together
- Games and puzzles
- Arts and crafts
- Watching TV
- Pet care
- Mending clothes
- Medication reminders
- Monitoring bathing
- Monitoring grooming
- Monitoring dressing
- Transportation (medical appointments, family events, etc.)
- Attending church services
Personal Services (this level of service includes companion care, plus these personal care services):
- Bathing assistance
- Grooming assistance
- Dressing assistance
- Assistance with transfers
- Live-in assistance
- Sleep-over services
What happens during an assessment?
The Aware Senior Care nurse will interview the client and family members, if present, to determine if our agency can help the senior to live well at home. We will collect medical information as well as information about how you like things done and your typical routines. Questions may include: “Are you able to bathe and dress yourself without help?;” “Are you able to attend your favorite activities independently?;” “Have there been recent falls?” During this time, we will also offer to complete a Falls Prevention Home Safety Checklist if you would like this done.
Why would I want to consider a live-in situation it for my parents?
Live-in is an option for clients who want the security of having someone in the home at all times. A live-in companion works directly with the client 8 to 10 hours per day, has leisure time (but remains in the residence), and sleeps at night. Typically, the live-in rate is less than hourly around-the-clock care.
Will I always have the same caregiver?
Aware Senior Care makes every effort to send the caregiver with whom you are familiar. If the regular caregiver is unable to work a scheduled shift, we provide a suitable substitute. Naturally, we will inform you of any changes in advance. Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver as long as the client is satisfied. Developing rapport and trust with your caregiver is a vital component to a successful home care experience. In short, we want to avoid a “revolving door” of caregivers. In the case of 24-hour live-in care, there may be up to three caregivers, as we try not to schedule more than two consecutive shifts. For your protection, our caregivers must be fresh, rested and healthy.
Will my Long Term Care Insurance cover your services?
In most cases, Long Term Care Insurance does reimburse for services. We are happy to help determine eligibility requirements for your insurance company. For former US service personnel, the Veterans Administration offers the “Aid & Attendance” pension home care benefit.
Will someone from your company come to my home to conduct an initial assessment?
Yes. A registered nurse from Aware Senior Care will conduct a free initial needs assessment at a time that is convenient for you.